Remote Support
Always There When You Need Us
When problems occur, you can be sure a Servatech engineer will get to you fast. But solving the problem remotely is even faster.
Our statistics show that in 85% of cases we can get to the root of the problem without physically attending your site. The result is that issues that may have taken hours with other support services could be resolved in just seconds.
We have one of the largest technical helpdesks in the North of England with a team of experts standing by 24/7/365 to respond to your issues.
In fact our remote support tools are purpose built to deliver support directly into your organisation, providing the fastest connect time possible and problem resolution.
Fixing Problems in Real Time
As long as you have a connection to the internet, we can connect to your machine securely, and diagnose and fix problems in real time. Just as if we were sitting beside you.
This service isn't just available for your head office - it extends to branch, field-based, even home workers. Everyone enjoys the same level of support.
Have you ever been frustrated when trying to describe a problem by phone or email? It's much easier when someone can attach to your screen, actually see the problems and make any changes needed. All totally securely and with your full authorisation, of course..
